1. What information do we collect from our customers?
We, at What a Holiday, guarantee that committing to the privacy of our customers is our first priority. We gather information from the customers and then pass on that information to third parties, for dealing with their case. For example, dealing with the airlines, travel service providers and hostels, etc.
The information that we collect is very common. For instance, we need your personal contact details e.g. full name, phone number and email address, passport number and date of birth.
Furthermore, exchanging bank account number between the agent and customer is necessary because of the financial securities. It includes the Debit/Credit Card number and the 3 digit pin from the card along with the title of your account.
Any disability which needs to be taken care of during the trip should be informed before so that we can make all the arrangements and facilitate you in the finest way possible.
Your personal contact number and email are collected to inform you about the updates regarding the flight schedules, trip detail, etc. However, if you receive promotional emails and messages then you can unsubscribe to the email and block the number from which you are receiving the promotional messages.
Call center services at What a Holiday has the right to record your calls for maintaining the call quality. Those calls are used for experimenting, improving the call quality, and providing training.
You can join us on Social Media Platforms, if interested. We are active on Facebook, YouTube, and Twitter mostly.
Your IP address and cookies might be captured for enhancing our online website services.
2. How do we collect the information?
We collect your data through different means when you contact us. Our source of gathering information is very simple.
For getting further information, visit our website, email us to enquire and call if you need any further help.
Upon subscribing, you will receive updates, news, information about the latest deals and packages of our products, through email or newsletter.
We can collect your data from the third party. For example if you are dealing with a travel arranger or some other travel service provider. In these cases, we rely on the consent of the person who is applying on your behalf.
3. What laws allow us to collect your information?
After you have decided to proceed with your visa and ticket process, then for processing and completing your paperwork for traveling, your complete information is required.
As a travel agent, we collect from you your name, identity card number, passport number, your correct address, and contact number.
- Legitimate Interest:
The main reason behind taking your data is to confirm the travel processes including keeping you updated about the journey and the services that you can avail.
Direct Marketing communication gives us the consumer’s choices and then we send them the promotional material and offers via email, call, or SMS alert.
You have a right to tell us in writing that you do not want to receive any such content from us.
- Your Consent:
We can ask you in person or through email that whether you want to receive the newsletter or not. You have the option of accepting or rejecting us for using your information for marketing purposes.
- With whom your personal information will be shared?
Your information may or may not be shared with the following authorizers: Travel service providers, hotels, tour operators, airlines, car rental, cruise lines, activity providers who are obliged to fulfill your travel bookings and to third parties who are linked with us on various basis.
- We respect the applicable laws, observe our legal responsibilities:
- What a Holiday is an international organization that has its business operations outside European Economic Area EEA. Here, your personal given information about traveling purposes can be shared with the relevant offices overseas for completing the travel requirements. The offices may include service providers related to travel, hotels, and other travel organizers. We do it lawfully and keep in view all the norms.
- For how long do we keep your personal data?
Your personal information is kept by What a Holidays for as long as necessary. All the records are kept within the legal and regulatory requirements.
The following are your rights regarding the personal information which you provide to your travel agent.
You have to confirm that a certain person, agent, or company is handling your data for a certain purpose. You have complete right over accessing your personal data and if inaccurate or incomplete, you can amend it. You can also ask the other parties to delete your personal data if you see there is no point in keeping it.
If you want the data to be removed from our site, you would have to contact us at https://www.whataholiday.co.uk/privacy-policy/.
If you are dissatisfied with our data processing activities, then you have complete right to object to the Information Commissioners Office (ICO) https://ico.org.uk/concerns/.
Important to know: On visiting our website or the mobile application of What a Holiday, our server will find your data like IP addresses and other traces about the device and the location. The information that we gather is only for the analysis purposes which we use for the geographical interests.
If you are using the website and the application from outside the territory of the UK then note that the security laws will not be applicable in this case. But we still take the responsibility of security of their personal data as a lawful and respectful member of the society, no matter from wherever they belong. We equally respect the personal information of all our customers.
You can reach us via telephone at:
For callers within the UK: (0204 518 6555) and for callers outside the UK: (+44 204 518 6555)
Your suggestions and feedbacks are welcomed at email@example.com. We are located at 13 Station Road, London, SE25 5AH, United Kingdom.